Direct Routing means you build and maintain the connection between Teams and a carrier yourself, usually with session border controllers and a consultant. Operator Connect means Microsoft has already certified the carrier, and you attach them in the admin center in an afternoon. Unless you have an unusual regulatory or PBX requirement, Operator Connect is faster, cheaper to run, and supported by both parties instead of neither.

No. We sell the calling service, not handsets. Most Teams-certified desk phones and headsets you already own will register against the new service, and plenty of companies run entirely on the Teams app with no desk phones at all. If you do need hardware, we'll tell you what works — we just don't want you buying it from a search ad.

Yes. Numbers port across, including main lines and direct dials. We manage the port and schedule the cutover, so the switch happens on a date you choose rather than one the carrier picks.

A cloud phone system handles how your company makes and takes calls day to day. A contact center — CCaaS, contact center as a service — adds queues, routing rules, agent scripting and reporting for a team whose job is the phone. Many businesses need the first and think they need the second; the audit settles it.

A managed POTS replacement device. It presents the same analog connection your elevator phone, fire panel or alarm expects, but carries the call over cellular or broadband — and it reports its own line status, which copper never did. Compliance is maintained and the monthly cost is usually well below a repriced copper line.

Cloud voice is priced per user per month and POTS replacement per line, so it depends on your seat and line count. The audit is free, and it starts by showing you what you're paying today — which, in our experience, is the number that surprises people.