In Part 1, we discussed what a UCaaS system was, the value-added components your business should look for and the importance of integration processes. In this next part, we will decipher what security aspects to look for in a provider and give insight on how to make a final provider selection.
Analyzing Security Trends
Security should be a top priority in every company, not only to protect your business’s confidential data, but to also safeguard customer information. When considering a shift to a UCaaS system, you need to effectively analyze what each provider is offering you for protection. An unsecured data channel could lead to breached information, allowing scammers and hackers access to meeting content and personal customer information, both of which could spiral you into a lawsuit. Your UCaaS provider should have security measures embedded within the features, such as secure channels, a high-level encryption model, complete system monitoring, frequent security updates and unique password requirements. These features can help deter fraud and keep all communication secure.
Additionally, you will need to understand how a UCaaS system affects your system’s usability. Will too many features be blocked as security threats? Is there an extensive network that will have to be installed into your system? These are two questions you should ask potential providers. Many UCaaS providers give users security through intrusive measures, such as Virtual Private Networks (VPNs) and External Session Border Controllers (SBCs).
Making Your Final Selection
When looking at a UCaaS system as a whole, you need to ask yourself if there will be any problems affecting day-to-day operations and if there are any cost-related downsides. Cost-related drawbacks don’t necessarily have to be just price-related; they can also include a negative return on investment due to security and integration issues. Moreover, keep in mind the cost of repairs and maintenance.
After all these factors are considered, you should have narrowed down your list of potential providers. Your communication needs will be a deciding factor amongst providers. However, if the decision is still unclear, UTEL is here to help. Utel USA’s discovery process will uncover your communication needs, integration requirements and safety demands to pair you up with the right provider. Don’t make a rash decision and regret it down the road. Reach out to the experts at UTEL ahead of time to find the right solution for your business.